About Us

Mission Statement

Our mission is to help our customers expand to the cloud and mitigate all risks around business continuity, increase efficiency, lower operating expenses and leverage our cloud resources and technical expertise.

Keys to Success

Our success starts from the top. Founded in 2014, Alex has built an ethical and honest business focused in customer service excellence. In this ever-changing world of technology and natural disasters, coupled with the complexities of cloud focused technologies, Alex brings the skills and persistence needed to turn business initiatives into action and results. WaoCloud brings years of experience in IT consulting, partner relationships and addresses a fundamental need of any business owner looking to lower expenses and increase efficiency. With data centers in Florida and Puerto Rico, partnerships with cloud focused companies like Veeam, VMware and Microsoft, we want to share our success with you.

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Our story begins with the son of two hard working immigrants looking for the American dream. Born and raised in Puerto Rico, graduating high school in 1987 and in search for purpose and independence, he joined the US Navy, served six years as an Electronics Technician and traveled the world repairing radars, communications equipment and mainframe computers for the federal government. He settled in Florida, and worked with companies like VISA, Verifone and Earthlink in client-server wide area networks, voice and data implementations and systems integration.

After 25 years of being away, he married his high school sweetheart, now a business woman with many years of experience in telecommunications, and moved back to Puerto Rico. All of the experience he gained in computers and telecommunications would be put to the test as he faced the challenges of his wife’s business, JAF Communications (www.jafcom.net), a high volume construction and installations powerhouse serving Claro and AT&T.

JAF would become the test tube and birth of WaoCloud; the perfect place to implement new technologies in order to lower expenses and increase productivity. With the challenges of managing operations in a business with multiple warehouses geographically located around the island, a remote work force and excessive demand for paper, the business was primed for streamlining, standardization and centralization of information with technology . Some of the solutions implemented were:

  • A Virtual Private Network among the offices gave birth to inventory automation and remote printing capabilities.
  • The migration to Voice over IP and dedicated high speed Internet connectivity gave way to a call center to manage JAF installers and contractors.

  • The implementation of various web based applications gave field supervisors the ability to speed up the overall invoicing workflow, tracking and provide task accountability.
  • Computer software to provide employee accountability with their use of computer resources, idle time and protection of proprietary data.
  • A mobile application that organizes work order documents, tracks field personnel by reporting GPS coordinates and pictures of construction and inspection sites.
  • The implementation of a highly sophisticated document imaging solution where JAF was able to scan hundreds of work orders and documents every week and fully automate data entry, document storage and document retrieval.
  • The migration to Office 365 gave company executives and field personnel the ability to access email and information from anywhere thru any internet enabled device.

WaoCloud was born of these implementations. A way for business owners to achieve higher productivity and save their business thousands by decreasing work force and being more efficient. While there are many ways of achieving efficiency through technology, WaoCloud has developed different packages that simplify the most common tasks and gives you an affordable solution.